How Event Planners Can Manage Security Breaches In Card Payment Machines
How Event Planners Can Manage Security Breaches In Card Payment MachinesHow Event Planners Can Manage Security Breaches In Card Payment Machines

How Event Planners Can Manage Security Breaches In Card Payment Machines

Recently, Noble House Hotels & Resorts, Kimpton Hotels & Restaurants, and Hutton Hotel announced major security breaches at several locations nationwide that resulted in fraudulent charges made. The companies blamed the security breach on malware installed on their credit/debit card payment terminals. They issued apologies and posted info on each of their respective websites about the affected locations and dates.

Here are some tips on how event planners can deal with security issues before and after a breach.

1. Alert the client immediately.

Even if a client didn’t do business with the affected company in the time frame when the security breach happened, event planners should still alert them about the issue in writing. Planners need to include information on how the supplier is addressing the problem and remind clients about who has liability. “There needs to be a clear, written understanding of whose liability it is when a potential breach in transaction security happens,” says the Unthinkable founder Timo Kiuru, himself an event marketer and creative consultant who has worked with Nokia, McLaren, Cosmopolitan, and the Huffington Post

2. Have legal protection clauses in contracts.

Legal protection is a must, especially an event planner was not involved with transactions handled by other event partners. Having clear contract guidelines about which event partner is responsible for which financial transaction can help prevent any confusion or liability if there is a security breach.

3. Ask clients to give account information directly to other event partners handling specific duties.

When possible, event planners should have a client give payment information directly to suppliers such as caterers or venues, which limits liability for the event planner in case the account information is compromised.

4. Find out what the security policies of your event partners are.

Before contracting with suppliers such as hotels and restaurants, planners should research their policy for security breaches that involve payments, accounts, or other sensitive client information. Kiuru advises, “Ask them what kind of security protocols and protection methods they use to secure the transactions, how are they prepared and protected against any malware being installed to their card payment systems, and what would happen if there was a breach in transaction security. If the venue is not willing or able to give you a convincing answer, then it’s probably better to consider another venue.”

4. Consider other payment options.

PayPal and Samsung Pay are two examples of electronic payment services that do not require users to submit a bank card or credit card for each transaction. Electronic payments are the transaction method more and more companies are using since they are more encrypted, and therefore more difficult to copy than a piece of plastic used at a terminal.

4. Learn from the experience of other hacked businesses.

If you are considering using a location that’s had their card transaction terminals compromised ask for an in­-depth analysis of what led to that venue’s security breach, what has been done to make sure it would not happen again, and how the venue took responsibility of what happened. Request all the possible information you would need to convince yourself, your event planning, team, and most importantly your client that this venue is a safe facility to organize a successful and secure event.

Planning an event? Are your clients requesting security be present? Pro-Secur guards have the experience and training to fulfill your protection needs.Call 305-418-9214 to schedule today.

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